Typically, your order is shipped within 15 business days. As we take extra precautions to ensure the safety of our employees, there might be a slight delay in the delivery of your order.

You will receive a delivery notification to track the status of your order. You can also refer to the page to track its progress. If you haven't received a confirmation email, you can contact us via email at contactoctagoon@gmail.com. Your order may be sent in multiple parcels.

Your order may have been canceled due to incorrect information regarding your credit card. These inaccuracies could be related to a mismatch between the billing address you provided and the one associated with your credit card, an incorrect security code (found on the back of your card), an inaccurate expiration date, or insufficient funds. Due to certain web security procedures, online orders cannot be processed. Once an order is canceled, it cannot be reactivated or modified in any way. If you still wish to purchase your items, you will need to place a new order. Please note that credit card companies hold funds corresponding to any purchase made for a period. Afterward, the held funds will be made available again, if applicable.

One or more items were canceled from your order because they were no longer available online at the time of the transaction. Therefore, only the items delivered to the provided address will be charged to your credit card, even if the canceled items from your order appear on your invoice. Please note that credit card companies hold funds corresponding to any purchase made for a period. Afterward, the held funds will be made available again, if applicable.

These things happen. The postal service might have delivered the package to your communal mailbox or scanned it as 'Delivered' while it's still awaiting delivery.

Visa

Mastercard

Maestro

American Express

Discover

Diners Club

UnionPay

Paypal

An order submitted online cannot be canceled. If you are not satisfied with your purchase, you can return it by mail. For more information, please refer to our Return Policy.

Once your order has been submitted, it cannot be modified. If you wish to purchase additional merchandise, you will need to make another transaction.

Purchases made can be returned within 20 days of purchase. You can return unworn, unwashed, unaltered items still with the price tag attached for a full refund. Items marked as final sale cannot be returned or exchanged (please refer to our return policy). Note: Product returns are accepted only if the customer shares the tracking number with us. For full details on how to return your purchases and obtain a refund, please contact us via email: contacteroctagoon@gmail.com

It can take up to two business weeks for the refund to appear on your statement.

Contact customer service: contacteroctagoon@gmail.com

Shipping charges are non-refundable unless an item was shipped in error or was damaged during transit.

You can reach Customer
Service by email at contacteroctagoon@gmail.com or through
REAL-TIME CHAT.